Welcome Volunteer Role
This role suits people who enjoy creating a welcoming atmosphere for visitors, understand what good customer service and visitor experience looks like, enjoy helping others, and have good communication skills.
The role involves:
- Providing a friendly greeting to all visitors on arrival
- Listening to visitors needs and helping them enjoy their visit
- Assisting visitors with any accessibility requirements, such as operating the lift
- Informing visitors about the museum and what there is to see and do
- Assisting with admissions, uniform try-on, the shop, handing out and collecting audio guides, and playing the welcome video
- Keeping public areas well-presented, clean and tidy, including the external visitor approach, the visitor welcome space, the galleries and the children's activity space
- Directing visitors to external facilities including toilets and food and drink
- Answering questions about the Guards ceremonial duties schedule
- Saying farewell to visitors, listening to feedback
Volunteers should ideally be available for a full day from 9:45am until 4:00pm, and must be able to commit to a regular volunteer shift weekly or fortnightly. We may be able to facilitate a morning or afternoon half day (9:45am to 1:00pm, or 12:30pm to 4:00pm) instead of a full day, depending on our current requirements.
No prior experience necessary: full training is provided in all aspects of the role. Volunteers should be confident to interact with our diverse audience, and provide a warm welcome to all.
You will have the opportunity to learn about our extensive collection during your time with us.
If you are looking to gain experience in customer service, exposure to day-to-day front of house operations, or you love talking to people and hearing their stories, register your interest now!
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